Home care support for older adults

If you, or the person you’re caring for needs assistance, we can help. You’ll need to first submit an application via My Aged Care.

We provide home care support to help you, or the person you care for maintain their independence with household tasks.

You, or the person you're caring for can access this service if:

  • they’re over 65 years old and have registered through My Aged Care
  • they identify as Aboriginal or Torres Strait Islander and are over 50 years old and have registered through My Aged Care.

What help you can get with home care support

For eligible clients we can assist with the following everyday household tasks.

Housekeeping:

  • vacuuming and mopping floors
  • changing bed sheets
  • cleaning your bathroom
  • hanging out washing.

Shopping:

  • shop off a list.

Services we’re able to provide

We also provide the following services:

  • meals
  • personal care
  • assisted shopping (shop off a list or escorted shopping)
  • assisted transport
  • respite care either in a client’s home or flexible community access
  • social connectedness.

What home care support can’t help you with

We can’t help you with the following household tasks:

  • gardening and lawn mowing
  • home maintenance
  • gutter cleaning
  • window cleaning
  • allied health services such as physiotherapy or occupational therapy
  • nursing services
  • transport to medical appointments.

Home care support cost

The Commonwealth government subsidises the service depending on your income status. View a full list of fees and how to pay.

Aged and disability support services fee guidelines 2021
Aged and disability support services fee guidelines 2021
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How to access this service

  1. Visit My Aged Care or call 1800 200 422 to organise an initial assessment

  2. If My Aged Care assigns you to our service, we’ll contact you to discuss how and when we can provide the services.

How to cancel this service

If you, or the person you care for no longer requires this service, contact us or call 9840 9700.