On this page:
- Am I able to book a bundled garden waste collection?
- How to prepare items for collection
- What items can and cannot be collected
- How to book a collection
- How to cancel a booked collection
Am I able to book a bundled garden waste collection?
If you have a residential bin collection service with us, you can choose to have up to two bundled garden waste or hard rubbish collections (or a combination of each) per calendar year. You can book:
- A standard collection
2m3 which is a pile of 2m x 1m x 1m - Or use both collections at once
4m3 which is a pile of 4m x 1m x 1m
How to prepare items for collection
1. Check what items can and cannot be placed out for collection
2. Make a booking before you place your bundled branches on nature strip
3. Place your bundled branches on the nature strip on the Sunday prior to the week of collection.
A reminder about waste placement during COVID-19
When you place your hard waste or bundled garden waste out for collection, please make sure it is not obstructed by parked cars.
Allow at least 3 metres between parked cars and your items. This will assist us to undertake your collection and protect the health and safety of our drivers and our community.
What items can and cannot be collected:
Bundled garden waste collections are dedicated for branches that cannot fit into your garden bin.
Yes we accept:
Pruning materials and tree branches that are less than 75mm in diameter and 1.5m in length (must be securely tied with cotton string or twine in bundles, up to 300mm diameter)
Single tree limbs/logs that are between 75mm and 200mm in diameter and 1.5m in length (must be free of branches and leaves and neatly stacked)
Tree roots that can be lifted by one person
No we don't accept:
No untied bundled branches or branches exceeding 1.5 metres in length or 75mm in diameter
No tree roots that cannot be lifted by one person
No large logs, stumps or timber
No soil, earth, bricks, rubble, building materials or fencing
No leaves, grass, weeds, ivy, rose bushes, thorny plants, bamboo and palm trees or branches
No bundles tied with wire, plastic string or ties, stocking or other non-organic material
No garden waste in plastic bags, polystyrene boxes or wheelie bins
No food waste
Can’t find your item?
Find out how to dispose of your unwanted items.
How to book a collection
You can book online or contact us by phone 9840 9333.
Bookings made before 5.00pm each Wednesday are collected the following week (except during the Christmas and New Year period).
How to cancel a booked collection
To cancel your bundled garden waste booking, contact us before 5.00pm on Friday prior to the week of collection.
