We are acutely aware of the Coronavirus (COVID-19) situation and the impact this may have on your ability to make payment for your council rates at this time. If you are experiencing genuine financial hardship as a result of COVID-19 you can apply for a special payment arrangement with us.

How can I apply?

  • Mail – If you do not have access to a computer please phone us and we will mail out an application form to you.

What do I need to apply?

You’ll need information about:

  • The payment your application relates to (e.g. property number on your rates notice)
  • Your fortnightly income and expenses
  • Your total assets and liabilities
  • Reason for hardship
  • Supporting documentation (e.g. Centrelink letter, latest payslip or medical note).

How long will you take to process my application?

Once received we will process your application within 10 business days.

We are here to help If you have any questions or need assistance completing this application please contact us.