24 April 2018
Manningham Council is now providing a self-service option for its residents and customers, enabling them to lodge, view and pay for planning permits online.
Individuals and businesses that need to lodge a planning permit can now submit their application, view its status and make a payment through the Manningham Council website.
People no longer need to mail documents, or visit Council’s customer service counter in person. Instead, they can log on to the website at a time that suits them.
Last month, the system was recognised with the overall award for ‘Best Customer Experience Achievement of the Year’ at the 2018 Municipal Association of Victoria Technology Awards.
Manningham Council CEO Warwick Winn said Council is committed to being a contemporary, connected and customer focussed organisation.
“We are focussed on providing real time interaction and more choices around how our customers can connect with us to meet our community’s needs now and into the future,” Mr Winn said.
Manningham Council Director of Shared Services Philip Lee agreed, adding that improved digital capabilities is one way Council is working towards enhancing customer experience.
“We are aware of the changing needs and expectations of our residents and customers, and recognise there is an opportunity to provide more options in their dealings with Council,” he said.
To lodge, view or make a payment for a permit application, visit manningham.vic.gov.au/application-process.
To find out more about planning permit applications that have been submitted to Council, visit the Planning Register at manningham.vic.gov.au/planning-register.