Manningham City Council is making great strides in improving its information management capability.
Following a review of its records management practices, Council embarked on a records management transformation program of works, including developing a new business classification scheme, significantly increasing the adoption of its HP TRIM records management system, and reducing the use of shared network drives.
Critical to the success of this project was the need to upgrade its TRIM records management system to the most current version of Records Manager 8 while minimising business impact and ensuring the continuation of existing systems interfaces and software integrations.
Given Council’s pre-existing vendor relationship and their proven experience, Kapish was engaged to help deliver the upgrade within a challenging timeframe and with minimal impact to the business.
Chief Executive Officer, Warwick Winn, said the successful implementation of the records management transformation program of works brings Council in line with industry best practice and closer to meeting all of the records management standards required under the Public Records Act 1973.
“This was an important piece of work requiring much needed investment, including reshaping our business information management team, upgrading our technology and systems and a renewed focus on driving the cultural change needed to ensure success and continuous improvement in this area.”
“Moreover, it gives me greater comfort knowing that the risks associated with the accuracy and relevancy of our records, especially in meeting stakeholder and resident requests, have been significantly reduced while a number of productivity savings have also been realised.”
The records management transformation program of works has been in progress for a year, focusing on updating the TRIM platform and improving its useability, while the records management system won’t need to be updated again for a number of years, future improvements being considered include image management in TRIM and direct access for remote workers via mobile devices to further support increased productivity and greater customer responsiveness.
With little investment in the organisation’s IT environment over the last ten years, and with an outdated customer service model, Manningham Council is currently undertaking a number of projects to transform its culture, processes, and business systems to improve the customer experience and achieve significant benefits through greater operational efficiencies. Improving Council’s information management capability is a core component of achieving this vision.
