Customer service
Our customer service team will be available Monday to Friday from 8.30am to 5.00pm throughout the holiday period, excluding public holidays.
We will be closed:
- Wednesday 24 December (from 12:30pm)
- Thursday 25 December
- Friday 26 December
- Thursday 1 January 2026
All of our essential services will continue during this time to ensure the safety and cleanliness of our community is maintained.
If you have an urgent enquiry on a day we’re closed, please phone 9840 9333 to speak with our after hours service.
Waste collection
Your weekly waste collection service will continue without interruption. Check your bin collection days.
We know households often produce more garbage and recycling during the festive season. Please remember all materials must be placed inside your bins – overflowing bins will not be collected.
If you need to dispose of excess waste, you can find your local transfer stations (tips) and recycling centres.
Maternal Child Health
The Maternal and Child Health line (13 22 29) is available 24 hours a day for phone advice.
If you require medical advice, please contact your general practitioner or in an emergency call 000 or go to your nearest emergency department.
Between Christmas and New Year, the opening hours for our Doncaster Maternal and Child Health Centre will be:
- Thursday 25 December (Christmas Day): closed
- Friday 26 December (Boxing Day): closed
- Monday 29 December: 9.00am to 4.00pm
- Tuesday 30 December: 9.00am to 4.00pm
- Wednesday 31 December: 9.00am to 4.00pm
- Thursday 1 January 2026 (New Year’s Day): closed
Please note that some services may be reduced during this period.
