Our promise to you

We exist to serve you, our community. When you interact with us, this is our Customer Charter – our promise to you.

Make it easy

We strive to make the complex simple.

And we make sure you know what to expect along the way.

Celebrate choice

We value diversity of people. And we celebrate choice. Talk to us in a way that you prefer – and we’ll do our best to interact with you in the same way.

Serve consistently

No matter who you speak to or how you contact us, we try to be consistent, helpful and friendly.

Respond proactively

We respect you and your needs. And when you communicate with us, we are open, upfront and responsive.

When we interact with you, we are guided by our values – working together, excellence, accountable, respectful and empowered.

Our vision

A liveable and harmonious city.

Our mission

A financially sustainable council that listens, consults and acts with integrity, value and transparency.

What happens when you talk to us

When you contact us, we try to respond or resolve your query immediately. There are some instances where this may take a little longer. If so, we’ll be in touch to let you know what to expect next.

We value your feedback

Ongoing improvement to our service and programs is important. We value any kind of feedback from you – such as a compliment, suggestion, complaint or discussion about a Council decision or process.