Your feedback provides us a valuable opportunity to review our policies, practices and the way we deliver our services, and to make changes where necessary.
We offer over 100 services to our community. We welcome feedback on:
Your feedback, whether positive or negative, helps us to monitor and improve our services for the benefit of all of our customers.
You can give us feedback online, in person or over the phone.
After you send us your feedback, we will send you an acknowledgement within two business days.
If this is not what you are looking for, you can also:
Pre-application advice gives planning officers the opportunity to provide feedback to your draft proposals, concepts or plans, before you submit a formal planning permit application.
We provide the option for either a face-to-face meeting or a response in writing.
This service is optional and not a requirement for getting a planning permit.
This advice can provide guidance and direction on a planning proposal or concept and can identify any potential issues at an early stage. This may save you time, money and effort during the planning application process.
A flat fee is charged for each request for pre-application advice.
Before starting your request, gather the following documents:
Any additional information details of your concept, proposal or request for advice can also be included.
Apply through our online portal to start your request:
When lodging your request, select 'Request and pay now' to pay by credit card.
We only accept VISA and Mastercard.
If you need more time to pay, select 'Request and pay later' when lodging your request.
We will send your pre-application advice after we receive payment.
Contact us if you are unable to lodge online or need help.
Once we receive your request, we will either contact you to organise a meeting or provide written advice. Depending on the complexity of your request, our response may take between two to four weeks.
Sometimes requests need to be considered by our Design Taskforce. If this is the case, it can extend our response time by up to six weeks.
Manningham Council uses social media to engage and keep the community up to date with the latest news and upcoming events in Manningham. We welcome and encourage your feedback and look forward to your comments, stories and experiences.
Content posted on Manningham City Council’s social media accounts are monitored during business hours of 8.00 am to 5.00 pm, Monday to Friday (excluding public holidays). We aim to respond to general posts within 24 hours and within two days for more complex issues. If posts relate to personal or complex issues, we will request to continue communicating offline with the person making the post. If you have an urgent enquiry, please call Council on 9840 9333.
To ensure that Manningham Council’s social media accounts are useful and engaging tools for residents, please respect these guidelines:
By using this page you agree to not post any of the following:
Posts which ignore these guidelines will be removed and continual breaches will be reported. Please note that the comments expressed by the public on this site do not reflect the opinions and position of Manningham Council or its staff and Councillors. If you are unhappy about anything which you see anywhere on our site, please email our Communications Unit website@manningham.vic.gov.au
We are reviewing the Manningham Planning Scheme and want your input.
The Planning Scheme guides the use, development, and protection of land in Manningham. It includes written policies, as well as maps showing where zones and overlays apply across the municipality.
The Scheme is made up of many planning policies and controls that are set by the State Government. This review seeks to identify changes to the planning scheme associated with the provisions that we are able to influence.
The Planning Scheme includes the following key themes:
All Victorian local governments are required to review their planning scheme every four years under the Planning and Environment Act 1987. We are looking for feedback about:
Manningham Mayor, Cr Michelle Kleinert, says
“I encourage everyone in the community to get involved. Now is the time for your input to help shape our future directions for the planning scheme.”
“Any proposed changes to the Planning Scheme requires approval from the Minister for Planning. We will continue to advocate on behalf of our community to reflect their values and needs.”
Manningham residents and other interested parties are invited to a drop-in session on Thursday 9 June between 4pm and 7pm at the Manningham Civic Centre, 699 Doncaster Road, Doncaster. You can also provide feedback via an online survey.
For more information on the Planning Scheme Review and to take part in the on-line survey, visit Your Say Manningham
Manningham Council is seeking feedback on its Draft Domestic Animal Management Plan 2017-2021 which is now on public exhibition until Monday 21 August.
The draft plan has been developed following community consultation and outlines Council’s key actions for the management of dogs and cats over the next four years.
The Draft Domestic Animal Management Plan 2017-2021 includes a range of new and ongoing actions across a variety of areas such as registration and identification of dogs and cats, nuisance complaints, dog attacks, domestic animal businesses and more.
Community members are encouraged to view the draft plan and provide feedback online at www.yoursaymanningham.com.au/domestic-animals
Hard copies of the draft plan are available for viewing at the Bulleen, Doncaster, The Pines and Warrandyte libraries and the Manningham Civic Centre.
Feedback can be provided in writing online or by post to the Manager Health and Local Laws, Manningham City Council, PO Box 1, Doncaster 3108.
The Domestic Animal Management Plan is a legislative requirement under the Domestic Animals Act 1994. For the purpose of this plan, domestic animals refer to dogs and cats only.
Coronavirus (Covid-19) update
Our customer service centre at the Manningham Civic Centre is open. Our team is available on site during business hours, Monday to Friday from 8:00am to 5:00pm.
There is a legal process to enable the planning scheme to be amended. You can find the recent changes to our planning scheme below.
Resolution to seek authorisation from the Minister for Planning to prepare and exhibit an amendment
Authorisation may or may not be granted by the Minister for Planning, or may granted subject to conditions.
Opportunity for the public, and other key stakeholders, to make a written submission in support of, or objection, to the proposed amendment
Consideration of all written submissions. Council must then decide to either:
Consideration of the submissions by an independent Panel, appointed by the Minister for Planning
Consideration of the Panel's findings and recommendations. Council must then decide to either:
Submission of final adopted amendment by Council to the Minister for Planning for approval
Minister for Planning approves or refuses the amendment
Select the amendment name to view more details:
| Number | Amendment name | Date approved |
|---|---|---|
| C131mann | Doncaster Hill Major Activity Centre | 28 January 2021 |
| C104 | Westfield Development Plan | 23 May 2019 |
| C117mann | Manningham Rural Areas | 20 September 2019 |
| C109 | Review of Flooding Controls | 10 October 2019 |
| C122 | Miscellaneous changes to the scheme | 16 May 2019 |
| C123 | Proposed Public Open Space Contribution Rates | 19 April 2018 |
To view all planning scheme amendments, you can:
View the links below to report an incident or make a request.
Frequently used:
If your request is urgent call us on 9840 9333
Complaints help us improve our policies, practices and the way we deliver our services.
Your feedback provides us a valuable opportunity to review our policies, practices and the way we deliver our services, and to make changes where necessary.
Community Access provides accompanied shopping assistance with one of our trained staff. Our staff will go with you to approved destinations in the community such as local shopping centres. Our staff may also assist with transferring mobility aids and other tasks you might find challenging when accessing the community.
The Assisted Transport Service provides transport support from your home to pre-determined destinations in the community such as local shopping centres and community centres on Mondays, Tuesday and Fridays for shopping and socialisation purposes.
People aged over 65 years (over 50 years for Aboriginal and Torres Strait Islander people)
To be eligible, you will need to be:
How much does it cost?
Eligible residents can use the service on a weekly basis and the applicable fee is $6.70 per day.
The Manningham Supported Transport Trial will operate until December 2022 and provide an opportunity for an expansion of Council’s Assisted Transport service. During the trial, transport will be provided on extra days of the week and going to more locations within the municipality to help you look after your shopping needs and to attend local social and recreational activities.
Need help?
Call us on 9840 9700 or Contact us in a way that you prefer.
Here is a summary of the planning permit process.
New to planning? Get a general understanding of what permits you will need before making any applications
Get advice in writing about whether or not your proposed building, works or land use needs approval from us.
Get feedback on your draft proposals, concepts or plans, before you submit a formal planning permit application.
Check out some common scenarios and resources to help you understand what is needed before applying
Everything you need to know to start a planning permit application.
Stay up to date with your application's status in the planning applications portal.
Find out what you need to do to amend your permit before the public notification stage.
Any person who believes they will be affected by a planning application can lodge an objection during advertising.
Find out what you need to do to amend your permit before the decision stage.
Landscape bonds are a condition of a planning permit. We ask for payment of bonds to ensure landscaping works is properly completed.
If you need more time for development or commencement of land use, you will need to ask for an extension to the planning permit.
An Agreement under Section 173 of the Planning and Environment Act (or Section 173 Agreement) is a legal agreement between us and the owners of a property that is registered on a property title.
If you would like to to amend approved plans or conditions of a Planning Permit, you can find out more information and submit your application here.
If we're holding a landscape bond as a condition of your Planning Permit, you will need to organise a final inspection of your completed development.
Follow these easy steps to change your planning application details:
Doncaster Hill is a sustainable, high density, mixed-use village that provides for high quality urban living.
Located in the heart of Doncaster, Victoria, approximately 12kms from Melbourne's Central Business District.
An activity centre for our community.
We’re continuing to update Doncaster Hill to improve the way our community lives, works and enjoys this neighbourhood.
These works form a part of our infrastructure planning for this area and the long standing Doncaster Hill Strategy.
The concept design for Hepburn Reserve has been developed in response to community feedback and will include outdoor seating, a BBQ area, a drinking fountain, public art, large open lawn areas, a playspace, nature play, canopy tree planting, bike hoops and more.
This small local open space was upgraded in November 2019 to December 2020
New U-turn lane on Tram Road
Pedestrian signals at the Applewood Retirement Village
Extension to Hepburn Road
Tram Road and Merlin Street intersection traffic lights
With populations on the rise in Melbourne, Doncaster Hill is one of our solutions to meet the challenge of future housing needs. This modern urban village allows those of us who enjoy to live in the suburbs to continue to do so, whilst providing apartment-style living for others.
The Doncaster Hill Strategy helps guide us on the land use and development in this centre.
Many bus routes that are provided by Public Transport Victoria (PTV) travel through Doncaster Hill.
View the routes and timetables of the following bus services:
SmartBus
Local services
In addition to bus services, we are strongly advocating for alternate public transport options with the State Government:
Find out why we are reviewing our strategic vision
Use this toolkit to assist your developments in Doncaster Hill
As an environmentally forward thinking Council, we believe the decisions we make today have the potential to change the future for generations to come.
We recognise that climate change is a defining issue of our time and requires a collaborative and urgent response. By actively working together — Council, our community, schools, businesses and partners — we have the opportunity to create a more sustainable future for us all.
As part of our response to climate change, we are continuing to focus efforts on building a cleaner, greener and more sustainable future. We are doing this by reducing emissions from Council operations, managing our energy/water/waste in smart, responsible ways and by building awareness, educating and empowering our community to do the same.
Climate change is already impacting our environment, liveability, our health and local economy and it requires an immediate and urgent response. We all need to work together — Council, the community, schools and businesses — to take action to address the impacts of climate change and work towards a more sustainable future.
Motion to declare climate emergency approved by Council
On January 28 2020, Manningham Council unanimously approved a motion to declare a climate emergency. This resolution acknowledged that we are in a state of serious climate and environmental change and that urgent climate actions were required.
We have rolled out many initiatives over recent years to reduce climate change and greenhouse gas emissions. These initiatives have included the introduction of:
Climate mitigation targets adopted by Council
On October 2021, Manningham Council unanimously adopted climate mitigation targets. These targets are:
The climate emergency resolution and the net zero targets empower us to increase and speed up climate action. Community feedback tells us that there is a shared commitment with Council to take this increased action on climate change.
Draft Climate Emergency Action Plan developed
A Climate Emergency Action Plan has been developed, outlining actions to address climate change.
The draft plan outlines easy ways that you can tackle climate change in your neighbourhood, including:
Community feedback on the Draft Climate Emergency Action Plan has now closed.
Manningham has one of the largest networks of open space in metropolitan Melbourne covering approximately 17 per cent of the municipality and including more than 300 parks.
This includes recreation parks, sporting reserves, natural areas and neighbourhood parks.
Our unique natural environment provides a sanctuary to 56 threatened animal species and is home to 22 per cent of Victoria’s known plants, including 11 species of state significance and four species of national significance. A large section of the eastern half of Manningham is designated as a ‘Green Wedge’ area for the protection of our natural and rural environment.
A large section of the eastern half of Manningham is designated as a ‘Green Wedge’ area for the protection of our natural and rural environment. Learn about the area and what we're doing to protect it.
Manningham has one of the largest networks of open space in metropolitan Melbourne covering approximately 17 per cent of the municipality and including more than 300 parks.
Provide us your feedback on the redevelopment of our website.
Your feedback will help make it easier and faster for you to navigate and find information on our website.
The new design will be more engaging, user friendly and help you find the content you need.
You are invited to participate in our survey about Manningham's new website's proposed home page. It will take approximately 2 minutes to complete the one question survey.
We would love to get your feedback and learn more about your preferences.
This survey will be open until Friday 22 October 2021.
Yes! Register your interest to participate in our user testing and help to improve your online experience.
Manningham Council is seeking feedback on its draft masterplan for one of Manningham’s most loved recreational areas, the Waldau Precinct in the Doncaster area
The precinct includes a number of attractions such as Rieschiecks Reserve, including the Schramm’s Cottage Museum Complex, and part of Ruffey Lake Park. The draft masterplan proposes a series of improvements to better integrate the attractions in this local area.
Some of the features proposed include:
An upgrade of the sports pavilion at Rieschiecks Reserve is also planned to improve the facilities, change rooms and public toilets.
Manningham Mayor, Cr Paula Piccinini, said the area is one of Manningham’s most loved recreational areas and includes some wonderful hidden gems.
“Featuring Ruffey Lake Park’s Victoria Street Playground, the historic Schramm’s Cottage and Rieschiecks Reserve, including the cricket ground, the Waldau Precinct is a popular area of Manningham. We want to improve the experience for residents and visitors.
“I encourage everyone to have their say on the draft masterplan and the key features that are proposed,” Cr Piccinini said.
Have your say
To have your say on the Draft Waldau Precinct Masterplan, visit yoursaymanningham.com.au/waldau-precinct
To discuss what’s proposed with Council officers, come along to one of the following sessions at the Ruffey Lake Park Victoria Street Playground:
Consultation closes on Monday 4 March 2019.
Manningham Council is now seeking community feedback on its draft 2019/20 Annual Budget and four year Strategic Resource Plan 2019-2023.
The Annual Budget and SRP details the major initiatives and resources needed over the coming financial year as well as a four year forecast.
Manningham Mayor, Cr Paula Piccinini, said Council has approved the Annual Budget ‘in principle’ at its meeting on Tuesday 23 April, and are now inviting community feedback.
“In developing this year’s budget, we have focussed on progressing Council’s long term financial plan while providing cost-effective services and delivering infrastructure projects to meet the needs of our community.
“We are continuing delivery of priority projects such as female friendly sporting facility upgrades and upgrades along the Ruffey Creek Linear Path and the Main Yarra Trail extension to Warrandyte.
“We have put forward a $50 million capital works program to maintain and improve community assets and $125 million to deliver more than 100 services for our community,” Cr Piccinini said.
The draft 2019/20 Annual Budget is available for viewing at:
To have your say, make a submission in writing either:
Consultation on the 2019/20 Annual Budget closes at 5.00pm on Thursday 23 May 2019.
Council’s proposed $125 million operating budget provides funding to deliver community services, highlights include:
Included within its Operating Budget is Council’s extensive Capital Works Program of $50 million which comprises:
For more information, visit yoursaymanningham.com.au/budget
View all our services to help you dispose your unwanted items, learn how to recycle and more.
Looking to get rid of large unwanted household items. Find out what we can collect.
View a list of our closest transfer stations (tips) and recycling centres.
Find out how to dispose of your unwanted items using the Alphabetical listing
We are proud to deliver over 100 different services to our vibrant and diverse community. Discover our community, heritage and surrounds. Learn what drives our strategic vision - and how we do it.
Learn more about your property's rates and valuations.
There’s something for everyone in Manningham. From sacred sites of the area’s First Peoples to the early gold mining settlements, the local area has a bit of everything for you to appreciate and enjoy.
We are committed to developing and fostering partnerships with not-for-profit groups and organisations whose work enriches the municipality and is consistent with our vision.
Find information on our strategies, plan and policies.
We are committed to managing our city’s infrastructure efficiently and sustainably to better meet the needs and expectations of our growing community.
Our capital works program brings this commitment to life by managing the maintenance and improvement of council assets, facilities and community spaces through a number of key projects.
We invite you to share your feedback on the future of Macedon Square, as we plan for the upgrade of this popular activity centre.
Through community consultation in 2016, you gave us ideas to improve safety and efficiency as well as a greater insight into how locals, traders and visitors use Macedon Square. This feedback has helped the development of a plan for a major facelift of the centre which aims to improve:
We have developed two options for the Macedon Square upgrade with updates to footpaths, crossings, outdoor seating areas, laneways and roadways.
These options are currently available for feedback by the local community and traders to ensure that Macedon Square remains a vibrant community hub for the future. Once we have considered all community and trader feedback, and the detailed design is completed, we anticipate that construction will begin in late 2021.
Share your thoughts from 26 October at yoursay.manningham.vic.gov.au/macedon-square-streetscape-upgrade
To allow additional time for feedback on the Macedon Square Streetscape upgrade, we will resume consultation on the proposed plans for Macedon Square from 26 October to 15 November 2020 following the Council election period.
During February and March, Manningham residents may receive a call from an independent market research agency, National Field Services.
They are conducting a community satisfaction survey on our behalf to assess our performance across a range of measures. This will help identify ways to improve and provide more effective service delivery to Manningham residents. Similar surveys are also being carried out in other council areas across Victoria.
The survey will involve 400 interviews conducted among a representative sample of Manningham residents.
We appreciate you taking the time to assist with your valuable feedback. Please be assured that your details and individual responses are confidential. Only the overall results are shared with Manningham Council.
If you have any questions, please contact us on 9840 9333.
