COVID-19 update: how to contact us during this time

As a result of new restrictions and for the health and safety of our community and employees, our face-to-face customer service centres at the Civic Centre and Depot are temporarily closed.

We are still here to help, seven days a week.

By online request: Create request

By phone: 9840 9333 (Monday to Friday, 8.00am to 5.00pm and Saturday to Sunday, 10.00am to 3.00pm)

By email: 


If you are experiencing genuine financial hardship as a result of COVID-19 you can apply for a special payment arrangement for your council rates.

You can talk to us in a way that you prefer. We try to make it easy and respond or resolve your query as quickly as possible.