Improving your customer experience survey

18 Jun 2020
Well Governed Council

We are always looking out for ways to improve your customer experience. From 18 June 2020, we will be contacting customers to ask how we can improve your customer experience and support you during COVID-19.

Customers who have been in contact with us over the last three months will receive an email from CSBA market research on behalf of Council.  A short five minute survey will seek your feedback on your recent experience with us

Your feedback will help us identify opportunities and issues, so that we can enhance our service to you.

The survey results will be benchmarked against other Councils and shared with the community.

Your feedback is anonymous and cannot be tracked to the person completing the survey. This research will be carried out in accordance with Market and Social Research Privacy Principles, and Council’s Privacy Policy

If you have any questions about the research, please contact Council's Citizen Connect team by phone on 9840 9333 or email