Rates and valuations

View the available options below to learn more about your property's rates and valuations.

Coronavirus (COVID-19) update:

We're acutely aware of the Coronavirus (COVID-19) situation and the impact this may have on your ability to make payments at this time. If you're experiencing genuine financial hardship as a result of COVID-19 you can apply for a special payment arrangement with us.

Pay your rates

View the options available to pay your valuations and rates notice, including how to pay by credit card or setup direct debit, and how to request a credit refund.
How to read your valuation and rates notice

View a breakdown of an example valuations and rates notice to learn what each section means.
Request a certificate of ownership

Get official confirmation that you own a property or view options to find out who owns a neighbouring property.
Update your rates details

Find out how to update your contact details or change the way you pay your rates.
Apply for a land information certificate

If you’re selling property, you’ll need to apply for a land information certificate. This helps with settlement of sale.
Apply for rates payment assistance

If you’re experiencing financial difficulties, you might be able to get help with your rates payments if you're eligible.
Receive your valuation and rates notice by email

Register to have your valuation and rates notice delivered directly to your email inbox through eNotices.
Object to your property valuation

If you believe that the valuation and rates notice doesn’t reflect market value, you can lodge an objection.

Find out how your rates are calculated

Get familiar with the formula used to calculate your general rates, other charges and when rates are increased

Learn more