You can report your missed bin or half-emptied bin collection for the following types of bins:
Report a missed bin collection
Read the information below before you report.
Why didn't we collect your bin?
We may not have collected your bins if they were:
- heavy, overfilled and/or contaminated
The hydraulic arm on our trucks cannot collect bins that weigh more than 75 kg.
View what you can and cannot go into your bins for the next bin collection date.
- obstructed by a car, pole or another object or too close to them.
View how to place your bins for the next bin collection date.
If neither of these reasons apply, report your missed bin collection below.
When to report a missed collection?
Report your missed bin collection by 10.00am the day after your scheduled collection day.
How to report?
You can report online using the 'Report now' button otherwise contact us.