Who can apply?
If you are experiencing financial difficulties or anticipate that you won't be able to pay your rates by the due date, you might be able to receive rates payment assistance.
Apply for a payment plan with us
You can apply to enter into a payment plan if you’re experiencing difficulties preventing you from paying your rates by the due date. This will allow you to pay on a weekly or fortnightly basis.
How to apply
To apply online, select 'Apply now'.
Apply for financial hardship relief
You can enter into a payment plan or defer payments if you’re experiencing genuine financial difficulties. You can apply if the property is:
- your main place of residence
- your own business that you operate from the property.
If we approve your application, if you have entered into a payment plan we will place a hold on interest.
We assess applications for financial hardship in line with our rate debtor management policy.
How to apply
To apply online, select 'Apply now'.
Apply to have the interest on your rates waived
If you do not pay your rates by the due date, you may be charged interest.
We can only waive the interest if we have made an error or under exceptional circumstances. Exceptional circumstances include:
- Compassionate grounds – ratepayers may have interest waived where they have demonstrated compassionate grounds for a payment being late. Acceptable compassionate grounds would generally relate to a family illness or death.
- Financial hardship – ratepayers may have interest or part interest waived where they have demonstrated that the payment of such interest would cause severe financial hardship.