Apply for rates payment assistance

To apply online

Choose from the options below

Who can apply?

If you are you experiencing financial difficulties or anticipate that you'll not be able to pay your rates by the due date, you might be able to receive rates payment assistance if you’re:

Pensioner rate rebates

You could be eligible for a rebate if you live on the property shown on your rate notice and hold:

  • a current pensioner card
  • a DVA Gold Card with war widow or TPI classification.

You’ll also be eligible for a $50 rebate on your Fire Services Property Levy.

How to apply

To apply, download the municipal rates concession application form and send to us with a copy of your eligible concession card:

Municipal Rates Concession Application Form
Municipal Rates Concession Application Form
135.37 KB
Download
download

If you want further info on concessions for council rates and charges, visit the Department of Health and Human Services website.

 

Low Income Health Care Card rate reductions

If you currently have a Centrelink Low Income Health Care Card showing ‘LI’ you may be eligible for a $100 rebate on the current rates and charges. To be eligible, you must:

  • have a current Health Care Card granted due to low income
  • be responsible for payment of rates in your principal place of residence when applying.

Applications for a rebate will only apply to the current year of an application.

How to apply

To apply online, select 'Apply now'. 

Apply now

Or if you need a paper copy, contact us.

What happens next?

After submitting your application, we’ll respond within 10 working days. We’ll let you know by email if we need more info from you.

 

Apply for a payment arrangement with us

You can apply to make a payment arrangement if you’re experiencing difficulties preventing you from paying your Valuation and Rates notice by the due date. This will allow you to pay on a weekly or fortnightly basis. Interest will still accrue. 

How to apply

To apply online, select 'Apply now'. 

Apply now

 

Apply for financial hardship relief

You can make a payment arrangement or defer payments if you’re experiencing genuine financial difficulties. You can apply if the property is:

  • your main place of residence
  • your own business that you operate from the property.

We make application assessments for financial hardship in line with our rate debtor management policy.

Rate Debtor Management Policy 2021 - 2023
Rate Debtor Management Policy 2021 - 2023
507.73 KB
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If we approve your application, we may place a hold on interest if you’ve entered into a payment arrangement.

How to apply

To apply online, select 'Apply now'

Apply now

On this page

    Downloads

    • Rate Debtor Management Policy 2021 - 2023
      Rate Debtor Management Policy 2021 - 2023
      507.73 KB
      Download
      download
    • Municipal Rates Concession Application Form
      Municipal Rates Concession Application Form
      135.37 KB
      Download
      download