Earlier this year Manningham Council made the difficult decision to exit in-home aged care services on 31 October 2023 due to significant Commonwealth Government changes to the in-home aged care system.
The Commonwealth Government has now appointed new in-home aged care service providers for Manningham residents. They will provide services including domestic help, personal care, flexible respite care, community access and social support groups from 1 November 2023.
The new providers are:
- Access Health and Community
- Calvary Home Care Services Limited
- Care Connect Limited
- MannaCare Inc.
- Nillumbik Community Health Service Ltd (healthAbility)
- Villa Maria Catholic Homes Limited.
The new Meals on Wheels provider is still being finalised and will be announced soon.
Manningham Mayor Cr Deirdre Diamante said Council is now supporting existing clients to connect to these new providers.
“We have a team ready to help clients move across to the new providers. We also have a dedicated phone line people can call (9840 9230) so we can answer any questions they may have about the process.”
“We want to reassure everyone that our older residents will continue to receive the services they need. We will work with the new providers to ensure a smooth transition for our residents.”
Cr Diamante said despite no longer providing in-home aged care services, Council continues to be committed to the safety and wellbeing of its older residents.
“We are establishing a new Healthy Ageing unit that will continue to offer other activities that support healthy and positive ageing, like community transport and social connection activities.”
“Council will also continue to take an active role in ensuring our community receives high-quality aged care services and will strongly advocate for the needs of vulnerable community members.”
Cr Diamante said Council is also supporting staff affected by the changes.
“We would like to acknowledge our Aged and Disability Support Services team and the valuable work they have done over many years with the older adults in our community.
“We are supporting this team in a range of ways including outplacement services and redeployment options and their skills and experience will be greatly appreciated in the aged care sector.”
If you have any questions about the new in-home aged service providers, please call us on 9840 9230 or email manningham@manningham.vic.gov.au.
FAQs
Contact My Aged Care on 1800 200 422 to arrange an assessment.
The Commonwealth Government has appointed the following in-home aged care service providers for Manningham residents:
- Access Health and Community
- Calvary Home Care Services Limited
- Care Connect Limited
- MannaCare Inc.
- Nillumbik Community Health Service Ltd (healthAbility)
- Villa Maria Catholic Homes Limited.
The new Meals on Wheels provider is still being finalised and will be announced soon.
The providers have been allocated certain services by the Commonwealth. Not all services will be offered by each provider.
From 1 November 2023, they will provide Manningham residents with a mix of services including:
- domestic assistance
- personal care
- flexible respite care
- community access
- social support groups
From 1 November 2023.
Our Aged and Disability Support Services (ADSS) team will support you to move across to a new provider of your choice.
You will receive a letter which tells you about the new providers relevant to your current services. The letter comes with two forms.
- Form A (the pink form) - a consent form where you need to give us permission to transfer your personal information to your new provider.
- Form B (the blue form) - a form for you to nominate your preferred service provider.
You need to return Form A and B via your home support worker, social support worker, Meals on Wheels volunteer or post it back to us by Monday 2 October 2023.
By Monday 2 October 2023.
If you don’t think you can return the forms to us by this date, please call us as soon as possible on 9840 9230 so we can assist you.
The sooner you can get it back to us, the better chance you will have in receiving your first preference of provider.
If you do not provide consent for your information to go to another provider, you will need to contact My Aged Care on 1800 200 422 and arrange your own alternative provider.
If the personal information is not transferred to the new service provider, you will not be able to receive your current services through a new service provider.
You may access information you have provided to us at any time and make corrections if you believe that information is incorrect.
Manningham Council is committed to protecting your privacy.
The personal information being collected on the consent form is for the purpose of allowing a new Commonwealth in-home aged care service provider to coordinate and provide you with any services you are eligible for and choose to receive.
It will not be disclosed to any other external third party without your consent, unless required or authorised by law.
We have sent you information on each provider to help you make an informed decision.
If you need help understanding your options, please call us on 9840 9230.
We are working closely with the incoming providers to minimise any gaps in services. During this period of change, we will keep you informed until your transition process is completed.
Yes. We have a dedicated phone line you can call if you have any questions. The number is 9840 9230. We can talk you through the process.
Despite no longer providing in-home aged care services, we remain committed to the safety and wellbeing of our older residents.
We are establishing a Healthy Ageing unit and will continue to offer other activities that support healthy and positive ageing, like community transport and social connection activities.
