We recently heard from you as part of the 2019 Local Government Community Satisfaction Survey and through our own 2019 Citizen Connect research, with customers who have contacted us in the last 12 months.
Both surveys were conducted independently and report on statistically significant results. Overall, you rated us higher than the average rating for councils state-wide and the same as for councils in the metropolitan group.
Our top 3 performing service areas are waste management, recreational facilities and emergency and disaster management but there were also some services where there are opportunities for improvement. We also heard about your expectations, our performance and how you prefer to communicate with us.