Give us feedback or make a complaint

You can give us feedback or make a complaint at any time. Contact us with a compliment, suggestion, complaint or discussion about a council decision or process. We’ll do our best to respond proactively. This is our promise to you.

You can interact with us in a way that you prefer – online, phone or in person.

How we handle complaints

We follow the Victorian Ombudsman's Complaints Handling Guide. If you contact us with a concern, we will do our best to make it easy and let you know what to expect along the way.

When you get in touch with us, we will respond within 10 working days. If you choose to contact us anonymously, we will review your complaint if we have enough information.

Not satisfied with our response? You can ask us to review your complaint. We will appoint a senior officer to review your issue – we’ll let you know who they are and contact you within 10 working days. If you’re still not satisfied, you can contact the Victorian Ombudsman.

Use your phone – Snap Send Solve

With Snap Send Solve, you can quickly and easily report on an issue whenever and wherever it suits you. You can report issues such as damaged roads, graffiti, litter, broken playground equipment, parking, street cleaning, animals or noise. Send your report instantly from your phone – you don’t even need to register. It’s easy.