On this page:
- Am I able to book a hard rubbish waste collection?
- How to prepare items for collection
- What items can and cannot be collected
- How to book a collection
- How to cancel a collection
Am I able to book a hard rubbish waste collection?
If you have a residential bin collection service with us, you can choose to have up to two hard rubbish or bundled garden waste collections (or a combination of each) per calendar year.
You can book:
- A standard collection
2m3 which is a pile of 2m x 1m x 1m - Or use both collections at once
4m3 which is a pile of 4m x 1m x 1m
How to prepare items for collection
1. Check what items can and cannot be collected.
2. Make a booking before you place items on nature strip
3. Place your items on the nature strip on the Sunday prior to the week of collection.
A reminder about waste placement during COVID-19
When you place your hard waste or bundled garden waste out for collection, please make sure it is not obstructed by parked cars.
Allow at least 3 metres between parked cars and your items. This will assist us to undertake your collection and protect the health and safety of our drivers and our community.
What items can and cannot be collected:
Hard rubbish collections are dedicated for unwanted household items.
Yes we collect:
- Items less than 50kg (must be able to be lifted by 2 people)
- Items no longer than 1.5m in length
Furniture
Tables, chairs, bookshelves, couches and lounge suites (dismantled furniture, joinery or cabinetry cannot be collected).
Mattresses
Maximum 2 mattresses per standard collection.
Electronics, appliances and white goods.
Fridges or freezers with doors removed.
Washing machines, dishwashers, ovens and dryers.
Electronic waste (e-waste)
TV’s, VCR’s, electrical equipment and stereos.
Carpet and underlay
Must be tied (max 1.5 metres long).
Car tyres
Maximum of 4 tyres (4WD and truck tyres cannot be collected) per standard collection.
Car parts and tools
Glass
Shower screens, glass top tables or windows
(securely wrapped and marked as glass).
Hot water service and air conditioning units
Paint tins
Must be empty with lids removed.
Cardboard and polystyrene
Flattened and tied in bundles
No we don't collect:
No chemicals, liquids and hazardous material
Including paint and oil
No household garbage, recyclables and food waste
No garden waste
Including leaves, weeds, dirt, stones, large logs or stumps
No building rubble, renovation or construction materialIncluding concrete, bricks, roof or ceramic tiles, cement sheets or plaster, asbestos or insulation.
No car springs, 4WD or truck tyres
No batteries (of any kind)
No gas bottles
No dismantled furniture, joinery or cabinetry
Can’t find your item?
Find out how to dispose of your unwanted items.
How to book a collection
You can book online or contact us by phone 9840 9333.
Bookings made before 5.00pm each Wednesday are collected the following week (except during the Christmas and New Year period).
How to cancel a booked collection
To cancel your hard rubbish booking, contact us before 5.00pm on Friday prior to the week of collection.
