We are acutely aware of the Coronavirus (COVID-19) situation and the impact this may have on your ability to make payments at this time. If you are experiencing genuine financial hardship as a result of COVID-19 you can apply for a special payment arrangement with us.
While our customer contact centre is temporarily closed due to COVID-19 restrictions, rates payments can still be made online, by phone, or at an Australia Post outlet.
We offer a number of ways to pay your rates. Read below for more information or pay online.
On this page
Annual Rate Notices are issued in August each year, with instalment notices being issued prior to their due dates.
Download our Rates Notice explanatory guide for 2020/21 (1.48 MB) for an important message from your Councillors, 2020/21 budget highlights, and information on how rates are calculated, how properties are valued and how rates have changed in 2020/21.
Duplicate copies of Rates Notices and eNotices
A duplicate copy of your rates notice/statement now attracts a $15.00 charge per notice, application and payment can be made online. Applications will be processed within five working days, and your rates notice will be e-mailed to you.
Alternatively, you can sign up to eNotices to receive your rate notices via e-mail. You will then be able to log in to the eNotice portal to access copies of your notices at any time and no cost. You can find your eNotices reference number on the top right hand corner of your rates notice. For more information about receiving your rates notice via e-mail, please visit our eNotices page.
If you are a new owner of a property and have never received a rates notice, please e-mail a request for a Rates and Charges Statement to email@example.com or contact us to discuss further.
Payments can be made via direct debit. There are three payment options.
Pay in four instalments on or before the following dates:
|Ten instalments||Pay in ten instalments on the 15th of each month (or next business day) commencing 15 September 2020.|
|Fortnightly payments||For residents currently experiencing financial hardship and who have a special payment arrangement set up with us.|
To request a physical direct debit form be sent in the post please contact us on 9840 9333.
Residents paying their rates via direct debit will have their rates automatically debited from their bank account. Once you have signed up to a Council Approved Direct Debit, this is ongoing and will continue each Financial Year.
Manningham does not offer a full payment option. If you wish to pay your rates in a single payment you must ensure that the respective four instalment due dates are satisfied to avoid penalty interest being charged.
Pay your Rates online using your Visa or Mastercard.
Manningham Council Rates can also be paid via the following services:
Pay by BPAY
Contact your bank, credit union or building society, to make a BPAY payment direct from your nominated account. Quote the Biller code and reference number on the front of your rate notice.
Via the Internet
Visit auspost.com.au/postbillpay and pay by credit card*.
Call Australia Post on 131816 and pay by credit card*. Quote the Billpay code and reference number on the front of your rate notice.
Present your rate notice at an Australia Post outlet and make a payment by cash, cheque, money order, EFTPOS or credit card*.
*Visa or Mastercard only.
Detach the bottom portion of your rate notice and mail it with your cheque or money order made out to Manningham City Council and addressed to PO Box 1, Doncaster VIC 3108.
If you hold a current pensioner concession card, or DVA Gold Card with war widow or TPI classification and live at the property shown on your Rate Notice you may be eligible for a rebate. For the 2020-2021 year, there is a 50% rebate on Council Rates up to a yearly maximum of $241. You will also be eligible for a $50 rebate on your Fire Services Property Levy.
To apply please complete the Municipal Rates Concession application form (135.37 KB) and return to Council with a copy of your eligible concession card.
For further information on concessions for Council rates & charges visit the Department of Health & Human Services website.
If you have a current Centrelink Low Income Health Care Card showing ‘LI’ you may be eligible for a rebate of $100 on the current rates and charges. To be eligible for the rate reduction of $100.00 for the 2020/2021 rates applicants must:
- Have a current Health Care Card granted due to low income.
- Be responsible for the payment of rates for their principal place of residence at the time of application.
Please note: You are required to apply for this rebate each rating year. Rebate will only be applied for this rating year, not previous years.
If you are experiencing difficulties that may prevent you from paying your rates and charges by the due date, you can apply for a payment arrangement. This arrangement will enable you to pay your Rates regularly on a weekly or fortnightly basis. Please note that interest will continue to accrue. Please complete our online Rate Payment Agreement Form.
If you are experiencing genuine financial hardship, you can apply a payment arrangement or for your payments to be deferred. If your Financial Hardship application is approved, Council may place a hold on interest if you enter a payment arrangement. If this property is not your principal place of residence, you are unable to defer payments and must make regular payments towards your Rates. Please complete our online Financial Hardship Form.
Financial Hardship applications will be assessed in line with Council’s Rate Debtor Management Policy (2.18 MB).
If you have made an overpayment on your rates and they are in credit, you can request a refund. To apply for a refund, please complete the rates refund request form. Alternatively, the credit will remain on your account and be automatically applied to your future instalments.